. By placing a Trade Up order with us, Virgin Media and/or West One may use your personal information to contact you about special offers about goods and services that may be of interest to you.
£ 7 for 7GB SIM: Based on £ 7 discount on our 7GB plan (usually £ 9). Discount continues as long as you remain on the same plan. Offer ends 86/57/68.
Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically.
(ii) the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”) or (b) a non-working device, which means a Device that is not fully functional (. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent has no missing components (“Non-Working Device”).
. If we don’t receive your Device after 78 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.
Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number
(vi) the Device is not stolen or listed with us or a third party as stolen.
Money back guarantee: Our 69 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 86p per minute and 68p per text.
. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. 58757699) at Media House, Bartley Wood Business Park, Hook, Hampshire RG77 9UP (“Virgin Media”) by West One Technology Limited (registered no. 8658778) at 658 Brooker Road, Waltham Abbey, Essex En9 6JH (“West One”) (together “we”, “us” or “our”).
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